My client work tends to be split up in a few ways:
- The most common engagement is workshop facilitation to teach design skills to non-design teams. These usually focus on how to understand systems of people, objects, and interactions in order to account for social, cultural, ethical, and political complexity when designing solutions or interventions. My workshops are rigorous, inspiring, and (so I've been told) lots of fun. See below for common topics, all of which can be adapted to unique organizational needs. Or get in touch if you have something different in mind.
- I also act as a coach for teams working through complex design challenges. My role in these situations is to help teams with design processes, strategy, and to provide outside critique.
- Sometimes I will be hired to give a presentation to design teams. More on my speaking page.
- I take longer term design projects on a somewhat limited basis. I try to focus on early design research projects, especially when there is interest in incorporating participatory/co-design methods.
I have had the privilege of working with companies such as:
New York Life Insurance
We Are Experience
The Design Gym
Natural History Museum
Workshop topics vary depending on client needs. Some are designed specifically for a single engagement, while others are a custom version of my existing curriculum. Some common topics include:
Below is a quick summary of recent facilitation and consulting work. Get in touch for more detailed descriptions.
I help lead 4 day design thinking workshops with participants from across the company, from junior associates to senior leadership, with the end goal of building capabilities and common language for design practice.
I work with the Ad Council's newly minted innovation team to create and facilitate design innovation workshops, along with individual coaching for their leadership team. Workshops include elements of human centered design, lean, service design, and co-design.
I teach public and client-facing human-centered design workshops under the Luma curriculum, which presents 36 design methods used in combination.
The Design Gym
I teach public and client-facing design thinking workshops, lead design sprints, and coach teams from clients like Prosche, Kiehl's, and Marriott.
I worked with the Teacher's College to help them think through the idea of "student experience" through a series of workshops and individual coaching.
I consulted with a division of Rutgers on a new design thinking executive education program in development.
I worked with a pharmaceutical client on a project to design an aftercare service experience for recently diagnosed heart failure patients.
We Are Experience
I work with We Are Experience on their client accounts to lead design research projects and facilitate participatory design workshops.
I led design research and strategy for a small innovation team working on mobile experiences.
I was a lead experience strategist working on projects such as a voice user interface design and a mobile onboarding experience.
I ran a series of design thinking workshops with Bloomberg's R&D team as a way of exposing them to new innovation methods.